1. The seller
The Bear Cave is an online store operated by Armand Snyman in Pretoria, Gauteng, South Africa. You can contact us at support@thebearcave.co.za or WhatsApp +27 76 984 3565. A physical address for formal service can be provided through support to a person with a legitimate request.
2. Using the store
You must be at least 18 years old or shop with the involvement of a parent or guardian. Please provide accurate contact and delivery details and keep your account credentials secure. You may not misuse the store, interfere with its operation or attempt unauthorised access.
3. Products, availability and pricing
We aim to show products, colours, sizing, stock and prices accurately. Screen colours can vary, and handmade or material details may have small variations. Prices are shown in South African rand and include applicable taxes unless stated otherwise. A product is subject to availability until payment is verified and the order is accepted.
4. Orders and secure payment
Submitting checkout creates an order request and sends you to Yoco’s secure payment page. An order is accepted only after payment is successfully verified and we send confirmation. We may contact you or cancel and refund an order where stock, pricing, security or delivery information is materially wrong.
The Bear Cave does not see or store your complete card details. Please do not pay again when an order is still showing as processing; contact support with your reference so we can check it.
5. Delivery and dispatch
We currently deliver within South Africa using Aramex. Free standard delivery on orders R999+ applies to the merchandise subtotal after discounts; otherwise a R99 standard-delivery fee applies. We use Aramex Store-to-Door retail drop-off points. Courier collections are normally Monday–Friday at 15:00, subject to the location’s cutoff and public holidays. Parcels lodged after collection wait for the next available collection.
Allow 2–5 working days after Aramex collection as our delivery estimate; remote areas may take longer. This is not a guaranteed delivery date. We email tracking details after dispatch. Aramex notifications depend on the registered contact details and notification settings. You are responsible for providing a complete, accessible address and for arranging receipt of the parcel.
6. Returns, exchanges and refunds
You may request a change-of-mind return or exchange within 14 days after delivery. Items should be unworn, unwashed and in their original packaging. Submit the Returns form on the shop before sending anything; once approved, we will provide the private return address and instructions. The customer arranges change-of-mind return delivery.
Faulty, damaged or incorrect goods are handled separately under applicable consumer law. Select that reason in the Returns form so we can assist. Refunds are processed after inspection and, where applicable, completed through Yoco to the original payment method. Bank processing time may vary.
7. Promotions and discount codes
Promotions may be changed or withdrawn where the offer has no stated end date. Discount codes and promotions cannot be combined unless the checkout explicitly applies them together. Where more than one eligible code exists, checkout may apply the best available discount. The 15% Full Kit member offer requires an account and being signed in. The kit comparison shows the total of its four current individual prices; that comparison saving is already included in the kit price and is not an additional checkout discount.
8. Product use
Follow the care and use guidance supplied with each product. VECTOR Hybrid Comfort Shoe Inserts are everyday cushioning products and are not medical devices or a substitute for professional medical advice. Stop using a product if it causes discomfort and seek qualified advice where needed.
9. Intellectual property
The Bear Cave name, branding, page design, original photographs, video and written content are owned by or licensed to The Bear Cave. You may not reproduce or use them commercially without written permission.
10. Responsibility
We are responsible for our obligations under applicable South African law. To the extent the law permits, we are not responsible for losses caused by information you provide incorrectly, events outside our reasonable control or use of a product contrary to its intended purpose. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
11. Law and disputes
These terms are governed by South African law. Please contact us first so we can try to resolve a concern quickly. You may also use any consumer or regulatory remedy available to you.
These terms do not limit rights granted by applicable South African consumer law.
12. Changes
We may update these terms for future orders when our products, services or legal duties change. The terms displayed when you place an order apply to that order unless the law requires otherwise.
13. Contact
Armand Snyman trading as The Bear Cave
Pretoria, Gauteng, South Africa
support@thebearcave.co.za
+27 76 984 3565